Booking Terms

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Basis of Agreement
On acceptance of payment towards a holiday letting a contract exists under English law with the following terms and conditions. The agreement is between the client (You or Your) and Mr & Mrs R F Pennell (We, Our or Us). Payment indicates that You agree these terms and You are aware of the property description.
The Rental Period, unless otherwise stated, is from 4:00 p.m. on the agreed arrival date until 10:00 a.m. on the agreed departure date.
If these terms are breached the lease may terminate immediately and without refund.
You will provide Your contact details including home address and if applicable your portable telephone number; and the names and indicative ages of all proposed occupants.
The agreement is for a stated number of occupants including infants of any age and does not allow additional persons to stay overnight without prior agreement by Us.
Pets are not permitted in the apartment under any conditions.
No Smoking
Smoking is not permitted within the apartment or elsewhere in the building.
An advance payment equal to 50% of the rental is required to confirm Your reservation. The balance of rent is required 30 days before Your arrival, together with a returnable security deposit (see below).
If We have not received full payment by 15 days prior to the arrival date, the booking may be deemed to be cancelled and You will be liable for cancellation charges.
Payments and refunds are in GB pounds by cheque or bank transfer, or by credit card for bookings via Homeaway (Owners Direct, Abritel etc.). Otherwise we may agree to accept payments or make refunds in euros or in cash.
This may be by non-payment as above or by notifying Us in writing, by email, or by telephone. A requested change of apartment or date may be treated as cancellation and re-booking.
Cancellation Charges
In the event of cancellation for any reason You are responsible for the full cost of rental excluding service charges (£40 per booking and £2 per night for additional people). This is due for payment 30 days prior to the start date.
Subsequently, if We are able to re-let the property, at Our discretion We will refund Your payments less 10% of rental (or any loss of income that exceeds that sum).
Security Deposit (caution)
A security deposit of up to £100 is required for each property booked and is due with the balance of rent. However, Your liability for loss or damage is not limited to the amount of the Security payment. Please see ‘liabilities’ below.
The security deposit is fully refundable within one month of occupation, provided the following provisions are met:
  • No loss or damage to the property or its contents including linens, beyond normal wear and tear.
  • The property is left in the same state of order and cleanliness you found it in. Utensils are washed and put away, floors and surfaces are cleaned including kitchen bathroom and toilet, rubbish is disposed of; and bed linen removed as instructed.
  • Heaters are turned down.
  • Shutters are secured, doors locked, and keys replaced where found.
(Excess charges may be applied including: £20 for a set of lost keys, 30€ per hour for additional cleaning, £10 per hour for departure later than agreed.)
Your Responsibilities
You are Responsible to take reasonable care of the property including locking doors and closing windows and security shutters whenever you leave it unattended. You must be considerate regarding other residents, parking, and access for snow ploughs.
You must leave the property in the same state of repair and cleanliness you found it in.
(This includes washing up and replacing utensils, cleaning floors and surfaces including kitchen bathroom and toilet, disposing of rubbish; and removing bed linen as instructed).
You are advised to have holiday insurance including cancellation, sporting activities, and personal liability including damage to property.
You accept responsibility for uninsured losses or damages caused to our property and indemnify Us and hold Us harmless for any third party charges arising from your occupation. This may exceed the security deposit paid.
If the accommodation is not available as advertised or becomes unusable due to events outside Our reasonable control, Our liability to You shall be limited to the total payments received. However we will make efforts to secure suitable alternative accommodation and may otherwise compensate you at our discretion.
Access to keys
For any of our own apartments, two sets of keys are left in a mailbox with digital lockin the foyer of chalet la Biche. Thus you may start and finish your occupation at any time during the rental period provided you have the code with you.
We cannot guarantee to fix any problems that may occur during your stay, but please do let us know as soon as possible so that we can endeavour to help. We can be contacted by email to or by text to 0(044)7840 778588 or 0(044)7519 476577.
Holiday information
We aim to have everything you may need on our websites. For example: Descriptions, photos and plans of the apartments Guide to Combloux ... holiday activities, travel tips,
skiing, snow conditions, webcams, other accommodation ...
However, we are very pleased to hear from you if you have other queries or cannot find what you would expect on the website or at the apartments.
We appreciate any feedback including Reviews on Owners Direct / HomeAway website..